Privacy Policy

Privacidad

At Unique by Roberto Silvosa, we are especially committed to the protection and confidentiality of our clients’ data, as well as the security of their online payment transactions.

Our Privacy Policy has been designed in accordance with the EU General Data Protection Regulation 2016/679 of the European Parliament and the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and repealing Directive 95/46 / EC (General Data Protection Regulation), and in what does not contradict the aforementioned Regulation, as provided in the legislative framework Spanish in the field of Protection of Personal Data. By providing us with your data, you declare that you have read and understood this Privacy Policy, giving your unequivocal and express consent to the processing of your personal data in accordance with the purposes and terms expressed herein The data collection will be done by completing the forms of the different sections of the website. By clicking on the “send” button and accepting the legal notice of the corresponding form, the user consents and accepts that their data become part of the company’s database, are treated according to the records of treatment activities and are used for commercial purposes and for sending information. We inform you of the possibility of exercising the rights of access, rectification, cancellation, opposition, forgetting, limitation and portability of your personal data by sending an email to the address marbellauniquerobertosilvosa.com under the terms established in the legislation valid[at]uniquerobertosilvosa.com

We inform you of the possibility of exercising the rights of access, rectification, cancellation, opposition, forgetting, limitation and portability of your personal data: marbella[at]uniquerobertosilvosa.com

 

GENERAL CONDITIONS OF SALE:

Products

he client accepts the conditions of sale when placing his order in “www.uniquerobertosilvosa.com”. The buyer will not impose conditions contrary to the seller, unless they have been expressly accepted, regardless of when they have been sent to their attention. Although the buyer does not ever impose one or more of the general conditions, it does not imply that he waives his right to impose the condition or conditions later. Prices shown include VAT

In the products made with flowers or plants, depending on the stock and season, we reserve the freedom to make variations of gender and colors of the same, keeping exactly the same price and quality with the design as similar as possible to the product chosen by the client. When buying at www.uniquerobertosilvosa.com the shipping costs are defined by postal code. This means that by entering the postal code in the shipping address, the system automatically generates the shipping costs for the desired area. In Unique by Roberto Silvosa we are not responsible for buyer errors when entering the postal code in the system, being able to claim from the buyer the difference between shipments in different areas. Or by canceling and refunding the order.

We distribute Saturdays, Sundays and holidays. For deliveries on Saturday afternoons and Sundays, the order must be processed before Saturday at 12:00. For the distribution of holidays, the order must be processed on the last business day before 12:00. These hours are to guarantee the availability of the products

 

DATA OF THE PERSON RESPONSIBLE FOR THE TREATMENT

Unique by Roberto Silvosa will not proceed to archive, nor save the data of third parties (recipients) sent by the client, but will proceed to destroy them immediately, once the order has been delivered and the legal claim deadlines have been met .

The client who places an order on the website www.uniquerobertosilosa.com, is informed unequivocally and precisely, and expressly authorizes Unique by Roberto Silvosa, to collect and process automatically in a file, for which he is responsible, the data collected and those obtained as a result of the legal relationship established between the owner thereof and Unique by Roberto Silvosa.SL, for the sole purpose of maintaining, developing or controlling the relationship between them, as well as, for the sending information about goods or services whose contracting may be of interest to the owner. The user/client may deny the consent previously provided, as well as exercise the rights of access, rectification, cancellation and opposition of the data, collected in the file, by writing to Unique by Roberto Silvosa, S.L. Avda. Playas del Duque, nº4.Puerto Banús. 29660.(Málaga)

Likewise, the client gives his consent for the personal data collected (referred to in the previous paragraph) to be transferred to Unique by Roberto Silvosa.SL, a company located in Marbella-Malaga that provides the hosting service for the Internet portal www.uniquerobertosilvosa.com. The purpose of that data transfer is the storage in the database that allows the computer application to manage orders and offers to manage the service contracted by the client

In addition, the person responsible for the file and those who intervene in any phase of the processing of personal data are obliged to maintain professional secrecy regarding them and the duty to keep them, obligations that will continue even after the end of their relations with the owner of the file or , where appropriate, with the person responsible for it

 

* Replacemets policy

Flowers are live and perishable products, therefore, Unique by Roberto Silvosa, S.L. will do it best to guarantee, its products reach their destination in perfect condition. However, if due to the external issues , such as heat during delivery and cconsequently they do not arrive alive or in perfect condition, there is a claim from available for customers, which allows them to get the replacement in the next delivery shift of the delivery area reimbursement are not allow If you consider that your product is defective, send an email to marbella@uniquerobertosilvosa.com , within the next 24h maximum after delivery If you consider that your product is defective, send an email to marbella@uniquerobertosilvosa.com within 24 hours with images of the product, the packaging and the explanatory labels attached to the product if you carry them. We will do our best to reach an agreement with you if the product does not meet the quality it should.uct chosen by the client. all the complement container and vases , are shown as a reference Products such as vases, containers, baskets etc , depending on the stock and season, we reserve the freedom to make variations of gender and colors of the same, keeping exactly the same price and quality with the design as similar as possible to the product chosen by the client