At Unique by Roberto Silvosa, we are especially committed to the protection and confidentiality of our clients’ data, as well as the security of their online payment transactions.

Our Privacy Policy has been designed in accordance with the EU General Data Protection Regulation 2016/679 of the European Parliament and the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and repealing Directive 95/46 / EC (General Data Protection Regulation), and in what does not contradict the aforementioned Regulation, as provided in the legislative framework Spanish in the field of Protection of Personal Data. By providing us with your data, you declare the company’s database, are treated according to the records of treatment activities and are used for commercial purposes and for sending information. We inform you of the possibility of exercising the rights of access, rectification,by sending an email to the address marbellauniquerobertosilvosa.com under the terms established in the legislation [at][at]uniquerobertosilvosa.com

We inform you of the possibility of exercising the rights of cancellation,by sending an email to the address marbellauniquerobertosilvosa.com under the terms established in the legislation wpcodeself[at]uniquerobertosilvosa.com

client accepts the conditions of sale when placing his order in “. The buyer will not impose conditions contrary to the seller, unless they have been expressly accepted, regardless of when they have been sent to their attention. Although the buyer does not ever impose one or more of the general conditions, it does not imply that he waives his right to impose the condition or conditions later. Prices shown include VAT

In the products made with flowers or plants, depending on the stock and season, we reserve the freedom to make variations of gender and colors of the same, keeping exactly the same price and quality with the design as similar as possible to the product chosen by the client. When buying at www.uniquerobertosilvosa.com the shipping costs are defined by postal code. This means that by entering the postal code in the shipping address, the system automatically generates the shipping costs for the desired area. In Unique by Roberto Silvosa we are not responsible for buyer errors when entering the postal code in the system, being able to claim from the buyer the difference between shipments in different areas. Or by canceling and refunding the order. We distribute working days form monday to saturday morning and some holidays. For deliveries on Saturday afternoons, the order must be processed before Saturday at 12:00.

For the distribution of holidays, the order must be processed on the last business day before 12:00. These hours are to guarantee the availability of the products

Unique by Roberto Silvosa will not proceed to archive, nor save the data of third parties (recipients) sent by the client, but will proceed to destroy them immediately, once the order has been delivered and the legal claim deadlines have been met .

The client who places an order on the website www.uniquerobertosilosa.com, is informed unequivocally and precisely, and expressly authorizes Unique by Roberto Silvosa, to collect and process automatically in a file, for which he is responsible, the data collected and those obtained as a result of the legal relationship established between the owner thereof and Unique by Roberto Silvosa.SL, for the sole purpose of maintaining, developing or controlling the relationship between them, as well as, for the sending information about goods or services whose contracting may be of interest to the owner. The user/client may deny the consent previously provided, as well as exercise the rights of access, rectification, cancellation and opposition of the data, collected in the file, by writing to Unique by Roberto Silvosa, Unique by Roberto Silvosa,S.L. Calle Letonia, nave 24. 29670.(Málaga)

Likewise, the client gives his consent for the personal data collected (referred to in the previous paragraph) to be transferred to Unique by Roberto Silvosa.SL, a company located in Marbella-Malaga that provides the hosting service for the Internet portal www.uniquerobertosilvosa.com. The purpose of that data transfer is the storage in the database that allows the computer application to manage orders and offers to manage the service contracted by the client In addition, the person responsible for the file and those who intervene in any phase of the processing of personal data are obliged to maintain professional

secrecy regarding them and the duty to keep them, obligations that will continue even after the end of their relations with the owner of the file or , where appropriate, with the person responsible for it

Flowers are live and perishable products, therefore, Unique by Roberto Silvosa, S.L. will do it best to guarantee, its products reach their destination in perfect condition. However, if due to the external issues , such as heat during delivery and cconsequently they do not arrive alive or in perfect condition, there is a claim from available for customers, which allows them to get the replacement in the next delivery shift of the delivery area reimbursement are not allow If you consider that your product is defective, send an email to marbella@uniquerobertosilvosa.com , within the next 24h maximum after delivery If you consider that your product is defective, send an email to marbella@uniquerobertosilvosa.com within 24 hours with images of the product, the packaging and the explanatory labels attached to the product if you carry them . all the complement container and vases , are shown as a reference Products such as vases, containers, baskets etc , depending on the stock and season, we reserve the freedom to make variations of gender and colors of the same, keeping exactly the same price and quality with the design as similar as possible to the product chosen by the client

These General Conditions expressly regulate the relationships arising between Unique Roberto Silvosa S.L .Calle Letonia , nave 24. Pol. Ind San Pedro de Alcántara 29670 Marbellla, and with CIF B-93379204 (hereinafter “Unique by Roberto Silvosa”) and third parties (hereinafter “Users”) who register as users and / or purchase products through the online store of the Official website of Unique by Roberto Silvosa http://uniquerobertosilvosa.com/ hereinafter the “Store”).

UNIQUE BY ROBERTO SILVOSA reserves the right to decide, at any time, the Products that are offered to Users through the Store UNIQUE BY ROBERTO SILVOSA, may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products will be governed by the provisions of these General Conditions. Likewise, UNIQUE BY ROBERTO SILVOSA reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different classes of Products offered in the Store.

The Products included in the Store will correspond in the most reliable way possible that the web display technology allows to the Products actually offered. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Store are in Euros including VAT, unless otherwise indicated.

This merchant agrees not to allow any transaction that is illegal, or is deemed by credit card brands or the acquiring bank, that may or has the potential to harm or negatively influence their goodwill The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all applicable laws of the Buyer, Issuing Bank, Merchant, Cardholder, or cards.

The sale of alcoholic beverages of any strength to minors under 18 years of age is prohibited

Within a maximum period of twenty-four (24) hours, UNIQUE BY ROBERTO SILVOSA will send an email to the User, confirming the purchase. That email will assign a purchase reference code, and will detail the characteristics of the Product, its price, shipping costs and details of the different options for making payment for the Products.

The User who purchases a product through the Store must make the payment through the payment systems specifically detailed in the Store

UNIQUE BY ROBERTO SILVOSA, will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase has been made.

For any incident or claim, the User may send an email to the address marbella@uniquerobertosilvosa.com or by phone to the number 951 899 774.

The territorial scope of sales through the Store is exclusively for the territory of the municipality of Marbella, so the delivery service will only be for that territory The Products purchased through the Store will be sent to the delivery address that the User indicates once payment has been verified, the maximum delivery period being thirty (30) days established by default in the Law.

The Unique by Roberto Silvosa delivery service is carried out with its own distribution. Orders will not be served in PO Boxes. The cost of shipments is not included in the price of the Products. When buying at www.uniquerobertosilvosa.com the shipping costs are defined by postal code.

This means that by entering the postal code in the shipping address, the system automatically generates the shipping costs for the desired area. En el momento de adquisición del Producto, el Usuario será informado del coste exacto de envío.

Flowers are live and perishable products, therefore, Unique by Roberto Silvosa, S.L. will do it best to guarantee, its products reach their destination in perfect condition However, if due to the external issues , such as heat during delivery and cconsequently they do not arrive alive or in perfect condition, there is a claim from available for customers, which allows them to get the replacement in the next delivery shift of the delivery area reimbursement are not allow Your satisfaction is very important to us. If you consider that your product is defective, send an email to marbella@uniquerobertosilvosa.com , within the next 24h maximum after delivery We will do our best to reach an agreement with you if the product does not meet the quality it should.uct chosen by the client. Products such as vases, containers, baskets etc , depending on the stock all the complement container and vases , are shown as a reference Products such as vases, containers, baskets etc ,we reserve the freedom to make variations of gender and colors of the same, keeping exactly the same price and quality with the design as similar as possible to the product chosen by the client