TERMS AND CONDITIONS

These General Conditions expressly regulate the relationships arising between Unique Roberto Silvosa S.L . Avd Playas del Duque, 4 29660 Marbellla, and with CIF B-93379204 (hereinafter “Unique by Roberto Silvosa”) and third parties (hereinafter “Users”) who register as users and / or purchase products through the online store of the Official website of Unique by Roberto Silvosa http://uniquerobertosilvosa.com/ hereinafter the “Store”).

 

PRODUCTS Y PRICES

UNIQUE BY ROBERTO SILVOSA reserves the right to decide, at any time, the Products that are offered to Users through the Store. UNIQUE BY ROBERTO SILVOSA, may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products will be governed by the provisions of these General Conditions. Likewise, UNIQUE BY ROBERTO SILVOSA reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different classes of Products offered in the Store.

The Products included in the Store will correspond in the most reliable way possible that the web display technology allows to the Products actually offered. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Store are in Euros including VAT, unless otherwise indicated.

This merchant agrees not to allow any transaction that is illegal, or is deemed by credit card brands or the acquiring bank, that may or has the potential to harm or negatively influence their goodwill The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all applicable laws of the Buyer, Issuing Bank, Merchant, Cardholder, or cards.

The sale of alcoholic beverages of any strength to minors under 18 years of age is prohibited

 

TERMS OF PAYMENT

Within a maximum period of twenty-four (24) hours, UNIQUE BY ROBERTO SILVOSA will send an email to the User, confirming the purchase. That email will assign a purchase reference code, and will detail the characteristics of the Product, its price, shipping costs and details of the different options for making payment for the Products.
The User who purchases a product through the Store must make the payment through the payment systems specifically detailed in the Store
UNIQUE BY ROBERTO SILVOSA, will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase has been made.

 

CUSTOMER SERVICE

For any incident or claim, the User may send an email to the address marbella@uniquerobertosilvosa.com or by phone to the number 951 899 774.

 

HOME DELIVERY SERVICE

The territorial scope of sales through the Store is exclusively for the territory of the municipality of Marbella, so the delivery service will only be for that territory The Products purchased through the Store will be sent to the delivery address that the User indicates once payment has been verified, the maximum delivery period being thirty (30) days established by default in the Law.

The Unique by Roberto Silvosa delivery service is carried out with its own distribution. Orders will not be served in PO Boxes.

The cost of shipments is not included in the price of the Products. When buying at www.uniquerobertosilvosa.com the shipping costs are defined by postal code. This means that by entering the postal code in the shipping address, the system automatically generates the shipping costs for the desired area.

 

REPLACEMENT POLICY

Flowers are live and perishable products, therefore, Unique by Roberto Silvosa, S.L. will do it best to guarantee, its products reach their destination in perfect condition. However, if due to the external issues , such as heat during delivery and cconsequently they do not arrive alive or in perfect condition, there is a claim from available for customers, which allows them to get the replacement in the next delivery shift of the delivery area reimbursement are not allow Your satisfaction is very important to us. If you consider that your product is defective, send an email to marbella@uniquerobertosilvosa.com , within the next 24h maximum after delivery If you consider that your product is defective, send an email to marbella@uniquerobertosilvosa.com within 24 hours with images of the product, the packaging and the explanatory labels attached to the product if you carry them. We will do our best to reach an agreement with you if the product does not meet the quality it should.uct chosen by the client. all the complement container and vases , are shown as a reference Products such as vases, containers, baskets etc , Products such as vases, containers, baskets etc , depending on the stock and season, we reserve the freedom to make variations of gender and colors of the same, keeping exactly the same price and quality with the design as similar as possible to the product chosen by the client